The new service enhancement offers customers the ability to choose their captioning preferences on Hamilton CapTel phones and mobile apps.
AURORA, Neb., June 23, 2022 /PRNewswire/ — hamilton® CapTel®industry-leading captioned telephone service for the hearing impaired, introduces captioning preferences giving customers the choice of Automatic subtitles or assisted subtitles for phone calls.
Hamilton CapTel announced the new offering today at 2022 Hearing Loss Association of America (HLAA) Conference in Tampa, Floridaa premier annual convention for hearing impaired consumers.
Similar to captioning on television, Hamilton CapTel provides captioning for telephone conversations so people with hearing loss can use the phone with confidence again – available free of charge1. The new Auto Captions offering is based on advanced Automatic Speech Recognition (ASR) technology, developed by CapTel, Inc. Hamilton CapTel customers can now choose between operator-generated assisted captions and new -automatic computer generated titles.
“We are excited to offer our customers this additional choice, providing them with a dramatic increase in the speed and accuracy of the call captions delivered by our service,” says Dixie Zieglervice-president of the Hamilton Relay®, the parent company of Hamilton CapTel. “With automatic captions, there is no delay at the start of a call and the captions appear in real time. Our commitment has always been to offer choice to our customers whether in equipment or now, in captioning methods. The ability to choose between automatic subtitles and assisted subtitles is an incredible advancement and we are delighted to offer this benefit to our customers. »
With automatic subtitles:
Subtitles are entirely computer generated
No operator is involved in the call
There is no delay at the start of a call
Subtitles are delivered in real time
With assisted subtitles:
An operator (i.e. a captioning assistant or CA) assists the call
The AC may include information that supports the call, such as adding corrections to captions, indicating background sounds and music on hold, and identifying male voices and feminine
In situations where line quality is poor (e.g. background noise or static on the line), switching to assisted captions may improve accuracy
In addition to this innovative new offering, Hamilton CapTel was recently rated the industry’s best captioning service for accuracy and speed by the National Test Lab, operated by MITER Corporation.2 This test is the industry standard for evaluating captioned telephone service providers.
About Hamilton CapTel
Hamilton CapTel is a service of Hamilton Relay, a division of Hamilton Telecommunications, a diversified provider of communications and technology services based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications has grown to encompass eight major business divisions enabling Hamilton to operate on a local, regional and national basis. For more information, please visit HamiltonCapTel.com.
CapTel, Inc., is the inventor of captioned phone technology, for IP phone communications and traditional analog phone lines, and offers a variety of CapTel phone models.
Founded in 1979, the Hearing Loss Association of America (HLAA) is the leading national organization representing consumers with hearing loss. HLAA’s mission is to open the world of communication to people who are hard of hearing by providing information, education, support and advocacy.
1Independent third-party professional certification required.
2The National Test Lab, operated by MITER Corporation, FCC Telecommunications Relay Services Project: Subtitle quality test: from Hamilton RSA scenario (date March 7, 2022)
FEDERAL LAW PROHIBITS ANYONE EXCEPT REGISTERED USERS WITH HEARING LOSS FROM USING CLOSED-CLOSED PHONES OVER THE INTERNET PROTOCOL (IP) WITH CLOSED-CLOSED PHONES ENABLED. The IP captioned telephone service may use a live operator. The operator generates captions of what the other party on the call is saying. These subtitles are then sent to your phone. There is a cost for each minute of captioning generated, paid for from a federally administered fund. To learn more, visit fcc.gov. Hamilton CapTel can be used to make 911 calls, but may not work the same as traditional 911 services. For more information on the benefits and limitations of Hamilton CapTel and 911 emergency calling, visit HamiltonCapTel.com/911. Voice and data plans may be required when using Hamilton CapTel on a smartphone or tablet. Third-party charges may apply: Hamilton CapTel phone requires phone service and high-speed Internet access. Wi-Fi enabled. Third-party brands mentioned are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2022 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc., d/b/a/Hamilton Telecommunications.
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SOURCE Hamilton CapTel