Medical Support Assistants Play a Vital Role in Veteran Care

At VA, Medical Support Assistants are important members of our clinical teams, enabling us to efficiently perform day-to-day administrative operations in support of Veterans.

By providing medical administrative support, you’ll work to connect veterans with VA providers while earning a competitive salary and unbeatable benefits.

“I love serving our veterans,” one of our medical assistants shared on Glassdoor. “Everyone I come in contact with is there to improve the lives of our wonderful veterans. If only I had started earlier!”

a day in the life

As a Medical Support Assistant, you will perform clerical and clerical duties and provide customer service. You’ll answer the phone, greet veteran patients, schedule appointments and consultations, help determine daily clinic needs, verify and update insurance information, and more. Part of your daily duties will be to manage administrative information with professional staff, patients, patient caregivers and their representatives.

“I love working for VA,” said another VA medical support assistant in a Glassdoor review. “It gives me a great sense of giving back to those who have given their all to our nation. The pride I have in being a federal employee is unmatched in any career field I have worked in over the past 30 years. VA is a very special place!”

Minimum qualifications for this position typically include excellent customer service skills, administrative computer skills, and the ability to learn and use basic medical terms. On-the-job experience in a clerical, clerical, customer service, or other administrative job, as well as a post-secondary education, may also qualify you for higher grades and better pay. .

More than just a job

VA offers a remarkable compensation package, with an assortment of benefits that makes the job of serving veterans all the more appealing.

  • Competitive starting salaries. We offer our employees solid starting salaries based on education, training and experience. We also offer steady growth, with periodic salary increases that take into account inflation and local market changes.
  • Flexible hours. Our employees receive 13 to 26 paid vacation/personal days, plus 13 sick days per year with no accrual limit, and we celebrate 11 paid federal holidays each year.
  • Robust insurance options. You can choose from a variety of health maintenance organizations or paid health plans, and all cover pre-existing conditions. We also pay up to 75% of health insurance premiums, a benefit that can continue into retirement.
  • Education and leadership. We provide ongoing leadership development at all employment levels, whether through mandatory programs or competitive opportunities. All leadership programs align the organization around a set of core competencies that facilitate career development through continuous learning, coaching/mentoring and assessment throughout your career.

“It’s a job you can retire into,” one medical assistant noted on Glassdoor. “There are good benefits, you get all the holidays. Once you are invested, you can move on to different positions.

Work at VA

Now is the time to join our team by taking advantage of one of these Medical Support Assistant opportunities.

REMARK: The positions listed in this article were open at the time of publication. All currently available positions are listed on

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